You and Us - a Beautiful Partnership

 

 

 

It's lovely to be able to welcome you as our Newest Valuable Client.

 

And at Elysium laser and Skincare Clinic we want to you to know that we're grateful you chose us as your Preferred Beauty Advisers.

 

Just so you're absolutely clear about what you can expect from us, and what we expect from you to ensure that you get the very best, personalised, state-of-the-art treatment...

 

Here's what we Undertake and Guarantee:

 

If you have a confirmed appointment time, we will never keep you waiting longer than it take us to make you a nice cup of coffee, answer any questions you may have, and ensure that you're completely comfortable. If we keep you waiting more than 15 minutes past your appointment time, you will immediately be entitled to 20% off whatever you spend that day.

 

You will always be given the most professional, up-to-date advice. We are unquestionably the best at what we do in Crowthorne and we back it with our No Questions Asked, 100% Money Back Guarantee: "If for any reason you are not completely delighted with your service here at Elysium laser and Skincare Clinic ,we want you to tell us, right away, and give us the opportunity to either re-do your treatment , or refund your money. It's entirely up to you."

 

Your treatment room will always be prepared for you and you alone, with your name on your welcome plaque. If there is anything that displeases you about your treatment room, please let us know. It will never happen again.

 

Our premises are always spotlessly clean. Our towels are always freshly-laundered and smell nice. Our ‘tools of trade' are always the latest available, and sterilized to national standards before every treatment.

 

You will always be notified in advance of any changes we need to make to your treatment program, appointment times, or price alterations.

 

Our staff will always be clean, neatly-presented and well-groomed

 

In return, we expect and appreciate the following of you:

 

You are on time. If you are not on time, you understand that you may not be able to have your chosen treatment at that time, or that your treatment time may be shortened to accommodate subsequent appointments. If you are more than 15 minutes late we may not be able to accommodate your treatment.

 

You pay the agreed treatment costs. (Unless of course, under our Guarantee, you're making a formal complaint)

Please consider our therapists - and that your own personal hygiene is of a high standard.

 

That you inquire in advance of your appointment time if you wish to bring a child or children into the salon.

 

All treatments are paid for in advance. By doing this you earn yourself free treatments and discounts on selected products.

 

You understand that if you miss an appointment or reschedule without giving us at least 24 hours notice, you may be liable to pay a fee of 100% of the treatment value.  When you completed the consultation card the cancellation policies are stated in full. If you do NOT agree to the polices then we are unable to treat you and hope that you find a salon that meets your needs.

 

 Any special offers, promotions or gift vouchers will have the full treatment cost applied if cancellation notice is not received 24 hours prior to the allocated appointment time.

 

So, enough for the formalities

 

We look forward to being of service to you for a very long time indeed.

 

And if you have any questions about this or anything else regarding our services, please… pick up the phone. We’re never further than a call away.

 

My very best regards,

 

 

Debbie Osborne

Owner

 

PS. As our newest valuable client you may want to know if you simply refer another new client to our centre you will receive £10 off your next visit or if you rebook the same treatment at the completion of your treatment & attend that appointment without change  you can receive 10% OFF  your next treatment.

Please remember that you earn £10 towards treatments for every one of your friends or family that you recommend to us. So the more you recommend then the more you get back. Download our referral cards HERE.